More and more, Pennsylvania courts are cracking down on independent adjusters when it comes to the way they handle a claim.
Specifically, Wheeler, DiUlio, & Barnabei reviewed Kennedy v. Allstate, which states that an independent adjuster assigned to a claim could potentially be held individually liable for the handling of a loss.
In this particular case, the Plaintiffs asserted that the adjusters had “…misrepresented and concealed material facts from them in order to delay the resolution of their claims.”
Properly Handling Claims
This case law puts more pressure on independent adjusters to properly handle a claim. While you may be diligently tracking the cases you handle for this very reason, we have a handful of simple steps to make sure you take in order to make the process of filing the claim go smoothly.
Be sure to keep a call log or diary of all communications you hold with everyone involved in the case. That way, if any questions regarding numbers of processes comes up, you can easily track down exactly what was said by whom to avoid a “he said, she said” debate.
Have A Plan
Also, come up with an efficient filing plan and save all documents exchanged between you and the insurance company. You won’t have to worry about your detailed reports or financial quotes being lost in the mix.
It is important that you be able to defend your diligence in handling every case you undertake, particularly if a claim goes to trial. If you’re worried about being held liable for a denial, we’re here to help.